- Technical office (office or back-office):
- Drawing maps
- Creating capture databases
- Generating field records
- Digitising captured information
- Registering captured information in the database that has been created
- Data updates in customer information systems
- Data verification centre: bank and consumption information
- Customer management centre:
- Contact centre
- Order placement
- Customer service platforms
- Technical support and inspections
- Attracting new customers and building customer loyalty
- Collection and billing management
- Obtaining and selling services